I will be teaching a new course on the week of February 22nd. The course if 50331A Windows 7, Enterprise Support Technician. This is a 5 day deep dive into supporting all aspects of the new Windows 7 Operating system. The class is perfect for both Help Desk staff and IT staff who need to support end users and also covers some of the deployment issues. Troubleshooting the operating system is also part of the course. If you are interested in learning more contact us by phone at 918-496-2244 or email at sales@tulsanet.com.

Here is a little more detail on the course:

About this CourseThis five-day instructor-led course provides students with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 desktop or laptop computer. It will also help test takers prepare for the 70-685 exam.

Audience Profile
This course is intended for Windows 7 desktop support technicians who resolve Tier 1 and 2 problems on desktop computers. A minimum of three years of experience configuring and supporting desktop or laptop operating systems is recommended.

At Course Completion
After completing this course, students will be able to:
•Identify and Resolve Desktop Application Issues
•Identify the Cause of and Resolve Networking Issues
•Manage and Maintain Systems That Run Windows 7
•Support Mobile Users
•Identify the Cause of and Resolve Security Issues